Help & Faqs

1) long press down anywhere on your home screen until all the icons start “wiggling”

2) then tap the (+) that appears at one of the upper corners of your screen

3) search for “WidgetPet”

4) scroll all the way to the left until you see “My WidgetPet Widget 1” (or the proper widget for the pet you’ve made) and then select either the small or large format widget and tap “Add Widget”

5) If you still have trouble or problems, please reach out to us at support@my.widgetpets.com of via the form on our contact page!

First, please make sure you have the WidgetPet app installed on your iPhone that is currently paired with your watch. Usually the WidgetPet watch app will install automatically to your watch if your device settings allow. However, if you don’t see it currently on your watch, you can also check in your watch settings app on your iPhone. In the “Watch” app on your iPhone scroll to the bottom and see if WidgetPet is pending for install or listed in “Available Apps” and you should be able to install from there!

1) Please try completely closing, and then re-opening the app to see if this helps refresh the widget. After, don’t close the app completely but just put in background so is still running for a bit to allow to refresh.

2) If 1 doesn’t help, then please try to restart your device.

3) If 2 doesn’t help, then please remove the widget (just the widget, not the app!) and then try re-adding the widget. When you add the widget, please be sure you’re adding the widget for the correct pet. i.e. if you have only made one pet in the app so far, please make sure you add the widget named “My WidgetPet Widget 1“

4) Wait a couple hours and see if the widget refreshes, sometimes the widget may just take a little while to refresh.

5) If you still have trouble or problems, please reach out to us at support@my.widgetpets.com of via the form on our contact page!

Check that you have made the same pet number in the app. WidgetPet! supports possibly up to 6 different widget pets at the same time, so be sure the widget number matches the pet number in the app.

Please try closing the app and then restarting your device. When you device powers back up, relaunch the app and then check for the widget again. Sometimes this seems to help.

Yes! You can have up to possibly 6 widget pets at the same time on a given device. You can unlock additional widget pet slots (up to 6 total) by leveling existing pets up to Platinum and/or upgrading to the Expanded Pet Pack.

Please check that your purchase was successfully completed (i.e. the transaction wasn’t cancelled or failed to complete for some reason). To check that the transaction was reported as successful and you have the functionality in the app, please navigate to the more options menu (three blue dots upper left corner in app) and then tap on the green shopping cart. Once into the shop please verify a check mark is present next to the item you have purchased. If there is no check mark you can always attempt to “restore purchases”.

You can restore past purchases that are associated with the currently signed in Apple ID on your device. Just tap on the paw print logo at the upper right corner of any pet’s page in the app and then the “restore purchases” button.

If you have iCloud setup for Keychain, your purchases should sync between all your devices using the same Apple ID.

Widget pets will typically hatch within 2-3 hours. Keeping your pet’s love full during the incubating/hatching process will ensure it hatches the fastest!

You can add love to your widget pet by either tapping on the heart at the bottom of the screen in the care actions menu. Once your pet has hatched, you can also give your pet a treat to boost their love level! Also, for hatched widget pets, you can “pet” your pet by simply swiping your finger across them in the app 🙂

Wait for your widget pet to hatch first if they haven’t already. Then, you can add food and water by tapping on the food and water icons in the care actions menu at the bottom of the home page for your widget pet.

The supplies backpack is located under the more options menu (three blue dots upper left corner) and then is the red backpack icon.

Widget pets may run away if they don’t have food, water, and love for a period of time. No worries though! You can always get your widget pet back home again quickly by refilling their food and water and giving them a treat 🙂

Nope! Widget pets are quite hearty creatures and they will not die, however they may run away if they are not cared for over an extended period of time. No worries though, if your widget pet appears to have run away caring for it again and giving it a treat should bring it back home 🙂

For earlier versions of WidgetPet! unfortunately no, old pets cannot be recovered once deleted.

Beginning in version 5.0.0 though we’ve integrated iCloud support. If you are using the latest version of WidgetPet! and have iCloud enabled on your device for the app, you should be able to restore widget pets from hibernation and/or sync your pets with your devices which share the same Apple ID and iCloud account.

Older versions of the app do not support transferring pets.

However, if you using the latest version of the app (v 5.0.0+) then your pets should be saved to the iCloud associated with your Apple ID. Before changing devices or deleting the app though, we advise verifying your devices iCloud settings are enabled for WidgetPet!. If you are just recently enabling iCloud make sure to use the WidgetPet! app for a bit after on your device so things can sync before looking for your pets on your other device(s), etc.

Yes! You can rename your widget pet anytime you like in the app. To rename an existing pet, simply long press for ~3-5 seconds on your pets name and/or near the gender icon in your pets home page in the app. A popup should be shown asking if you’d like to proceed to rename your pet. You can then tap in the text box that appears and enter a new name! You can do this as many times as you like.

Unfortunately, no. Currently, widget pets cannot be shared or sent/linked with others in the app. However we’re always hard at work on new ideas and features for the app and never know what might be added next so be alert for new features from time to time 🙂

While we’re currently focused on iOS development, we do hope to someday bring WidgetPet! to the Andorid market too when we’re able to, but we can’t provide any timelines or expectations here though.

No problem we understand your information may change or need corrected from time to time. We’ll be glad to help via the following consent form and process outlined here https://widgetpets.com/information-update.

NOTE: The age gate and initial app setup process cannot be navigated backwards through or re-done without this additional verification. This is necessary so we can make sure we are protecting all users’ privacy appropriately.