Help & Faqs

How do I add the Widget to Home Screen?

1) long press down anywhere on your home screen until all the icons start “wiggling”

2) then tap the (+) that appears at one of the upper corners of your screen

3) search for “WidgetPet”

4) scroll all the way to the left until you see “My WidgetPet Widget 1” (or the proper widget for the pet you’ve made) and then select either the small or large format widget and tap “Add Widget”

5) If you still have trouble or problems, please reach out to us at support@my.widgetpets.com of via the form on our contact page!

My Widget doesn’t show up properly or appears all black?

1) Please try completely closing, and then re-opening the app to see if this helps refresh the widget. When you close the app, don’t close completely but just put in background so is still running.

2) If 1 doesn’t help, then please try to restart your device.

3) If 2 doesn’t help, then please remove the widget (just the widget, not the app!) and then try re-adding the widget. When you add the widget, please be sure you’re adding the widget for the correct pet. i.e. if you have only made one pet in the app so far, please make sure you add the widget named “My WidgetPet Widget 1

4) Wait a couple hours and see if the widget refreshes, sometimes the widget may just take a little while to refresh.

5) If you still have trouble or problems, please reach out to us at support@my.widgetpets.com of via the form on our contact page!

%d bloggers like this: